Shipping & Returns
At Paint by Numbers, we believe every order deserves the highest level of care. Every kit is carefully inspected before it leaves our warehouse, ensuring it arrives in perfect condition and is ready for you to enjoy.
From Your Order to Your Door
What happens after you place your order?
1. Order Confirmation
Immediately
As soon as your order is placed, you'll receive a confirmation email with all your order details. Please review your shipping information carefully. If you notice any mistakes, contact us as soon as possible so we can update your order before it ships.
2. Quality Check & Preparation
Within 1–3 Business Days
Every Paint by Numbers kit is carefully inspected before shipping to ensure it meets our quality standards.
For customized or personalized kits, additional preparation time may be required to create your unique design with the highest possible quality.
3. Shipping & Tracking
Delivery in 5–12 Business Days
Once your order has been shipped, you'll receive an email with your tracking information so you can follow your package every step of the way.
We proudly offer FREE shipping across the entire European Union on every order.
4. Time to Create
Your kit has arrived!
Open your kit, prepare your workspace, and enjoy the relaxing experience of bringing your artwork to life.
If your order arrives damaged, incomplete, or you received the wrong item, please contact our customer support team right away. We'll make it right as quickly as possible.
Shipping Information
- FREE shipping across the European Union.
- Standard delivery time is 5–12 business days.
- Every order is carefully inspected before shipment.
- Customized and personalized products may require additional preparation time.
Returns
We want you to shop with confidence.
If you're not completely satisfied with your purchase, you may return your order within 30 days of receiving your package.
To be eligible for a return, items must be unused and in their original condition.
Before sending your return, please contact our customer support team so we can guide you through the process.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us as soon as possible.
Please include:
- Your order number
- A short description of the issue
- Photos of the damaged or incorrect item (if possible)
Our support team will resolve the issue as quickly as possible to ensure you're completely satisfied with your purchase.